Customer Services

Phone: 0845 630 7794
Fax: 0845 630 7795

Delivery

PLEASE NOTE due to very high demand we have had to extend our delivery promise to 4 working days

UK - Provided the item is in stock, you should have your goods within 3/4 days. We charge £4.00 for standard 2nd Class post and packaging, although we are happy to upgrade this to 1st Class for £5.50 or Next Day for £8.00 - please call 08700 50 54 64 with your order reference. Items are sent Royal Mail and should arrive within 4-6 working days. No signature is required.

IRELAND / EU Countries - Postage and packaging £8.00. Allow up to 8 working days for delivery.

INTERNATIONAL - We are happy to mail order abroad, if paying by credit card. VAT is not charged on orders posted to outside the EU, but local import duties may be payable on receipt.
Non-EU countries - P&P £12.00. Items will be sent International Recorded Delivery. Allow 14 working days for delivery.

If for some reason you are not completely satisfied with your order, or it is the wrong size, we will be happy to exchange it or refund you, within 14 days of receipt - providing the garments are unworn and undamaged. (NB postage costs are not refunded) This does not affect your statutory rights.

If you return a garment for exchange by post, please enclose payment for the further P&P charges (see above delivery charges) - unless the item is damaged.

IMPORTANT - if you do return goods, please get a proof of posting certificate or send by Recorded Delivery, as we cannot be held responsible for goods lost in transit to us.

Whilst every effort has been made to portray all items as accurately as possible on this website, slight variations may occur on the actual goods.

Occasionally there may be information on the T&G website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

T&G Site Security

Once you have submitted an order on the T&G Website, and chosen the Secure Server option, you will be taken to Secure Trading who handle all of our online transactions. At this point, all of your information is being processed on a Secure Server.

To check that your browser is in secure mode, check that a "lock" or a "key" icon is displayed in the lower left-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This Line will typically show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection is not secured.